Rimsys Sub-Processors

Last updated: January 21, 2025

This Rimsys Sub-Processors Page is incorporated into the DPA and Agreement. This page explains how Rimsys engages with Sub-Processors.

To help Rimsys deliver the Subscription Service, we engage Sub-Processors to support our infrastructure. By agreeing to the, you agree all of these Sub-Processors may have access to Customer Data.

Sub-Processor	Purpose	Applicable Service	Location	URL
Amazon Web Services (AWS)	Hosting & Infrastructure	On-demand cloud computing platforms and APIs	United States (Dublin, Ohio) EU (Dublin, Ireland) Refer here.	https://aws.amazon.com/contact-us/compliance-support/
Microsoft	Email & Productivity	Communications, storage, and documentation	Refer here.	https://www.microsoft.com/en-us/privacy/privacystatement
Freshworks	Ticket and Service Management	Customer support processes	Refer here.	https://www.freshworks.com/privacy/
Atlassian	Ticket and Service Management	Project management, issue tracking, release management.	Refer here.	https://www.atlassian.com/legal/privacy-policy
Pendo	Customer Experience	Usage analytics	Refer here.	https://www.pendo.io/data-privacy-security/
Gong	Customer Experience	Gong to manage relationships with clients and prospects.	Refer here.	https://www.gong.io/privacy-policy/
Hubspot	Customer Experience	Products for inbound marketing, sales, and customer experience.	United States EU Refer here.	https://legal.hubspot.com/privacy-policy
Google (Apigee)	API Management	Authentication and API monitoring	United States Refer here.	https://cloud.google.com/apigee/
Pusher	Notifications	Push service for background processes.	Refer here	https://pusher.com/legal/data-protection

Updates to this page

Due to the nature of our global business and our ongoing efforts to delight our customers, our business needs and services providers may change from time to time. For example, we may deprecate a service provider to consolidate and minimize our use of service providers. Similarly, we may add a service provider if we believe that doing so will enhance our ability to deliver our Subscription Service.For more information on Rimsys’s privacy practices, please visit our Privacy Policy.