Support and services
At Rimsys, we care deeply about the success of our customers. We know that regulatory affairs processes are critical to your business, and go the extra mile to ensure that you’re set up successfully, and have ongoing access to the support, guidance, and education that you need.
Implementation services
Each customer implementation is led by a dedicated implementation manager who is focused on getting Rimsys working for your team. That involves:
- Scoping and project planning
- Uploading and validating regulatory data in your Rimsys instance
- User acceptance testing
- Product training tailored for your team
Want to learn more about Rimsys implementation?
Technical support
Rimsys customers have access to documentation and support resources to address questions and quickly overcome any product issues. Support includes:
- 24/7 web and email ticketing
- Business hour (8am to 8pm ET) scheduled phone support
- Detailed knowledge base
Response times
LEVEL 1
<= 2
business hours
LEVEL 2
<= 8
business hours
LEVEL 3
1-2
business days
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